At Techwave, we provide end-to-end digital solution providing you a platform to optimize your operations. These all are delivered with our deep industry know how, technology insight and global scale.
Overview of Customer Experience
Deriving real-time actionable insights leveraged through understanding customer behavior by:
Conducting analytics audit identifying KPIs that map to business goals including, click-through rate (CTR), click to conversion, etc.
Implementing analytics by collating from multiple enterprise systems (CRM, web and mobile channels, ERP and other transactional systems) and providing visitor behavior trends and other real-time business metrics.