CRM Strategy and consulting

In the situation of extreme price sensitivity, customers these days demand more service, more convenience and personalized communications. Companies must maximise every interaction with their customers to make positive impressions and drive loyalty and preference.

At Techwave, we regard CRM as a journey and not a destination. Here, it involves shifting \ focus from products and channels to customer. It streamlines and integrates sales, marketing and customer service.

What we do?

  • Study existing CRM process
  • Identify challenges and gaps
  • Business process design (To-Be process)
  • Identify CRM functionalities & features required
  • Establish CRM system integration with surrounding systems
  • Identify Risks and mitigation
  • Review and analyze findings
  • Define CRM requirements
  • Cost / Benefit analysis