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Overview Of Retail Industry

The Retail industry is challenged by increasing customer demands and intensified cost pressures. While innovative technologies are mostly used for driving customer engagement, retailers also focus on improving process and achieve operational efficiencies to improve profitability and this is where we come in. We bring in a unique combination of industry best practices, technology expertise, and global reach to create long term outsourced capabilities. Our Retail solution consulting framework for co-innovation is supplemented with the right values and commitment to excel – ensuring predictability and reliability to our clients.

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Retail Industry Services

While shoppers have greater access to product information and prices across various brands, the retail industry gets more dynamic than ever. Retailers are challenged to please demanding customers and counter competitors by driving sales, improving internal efficiencies without sacrificing on profitability. Techwave brings in expertise on a variety of data visualization and dashboard building solutions which provide insights into key performance indicators and enables retailers to quickly react to business changes.

  • Retail operations dashboards
  • Market trend and seasonality
  • Mobile dashboards
  • Supply chain performance dashboards
  • Social media metrics
  • Geospatial visualization

With increasing digitization;customers have become channel agnostic and expect instant gratification, convenience and better value. To succeed in this competitive market, retailers need to provide their shoppers with a seamless and consistent brand experience across channels. We help retailers realize their omni-channel strategy through our technology integration capabilities and right solution approach.

  •  eCommerce replatforming
  • Cross channel integration
  • Loyalty and CRM
  •  Content management
  • Omni pricing and Agile pricing
  • Digital marketing

Mobility solutions have empowered every facet of retail, from Enterprise mobility such as store solutions, supply chain solutions and mobile dashboards, to Partner apps for customers and suppliers. Retailers are looking at innovative ways to engage with customers, to understand their preferences and drive traffic to the stores. Techwave help retailers to stay ahead of competition by building tailored solutions using cutting-edge technology.

  •  Mobile commerce
  • Mobile payments
  • Location based marketing and analytics
  • Enterprise mobility solutions for retail operations
  • Mobile product look-up
  • Mobile couponing

Retailers can combine detailed information from internal systems, social media, third party sources, public and macroeconomic data to perform advanced analytics. Retailers use it for demand forecasting, understand customer behavior and increase loyalty, to optimise retail operations and to provide a personalized experience to customers. Developing such solutions require deep retail domain knowledge, analytical modeling skills and expertise in various analytical tools. Techwave big data experts help retailers harness big data in order to gain effective business insights.

  • Predictive analytics and retail forecasting
  • Geospatial analytics Customer value analytics
  • Supply chain optimization

Key Differentiators

  • To get better access to industry specific skilled manpower, a large retailer outsourced the development and maintenance of its mission critical logistics application to us in India rather than Eastern Europe
  • A DAX 30 company with a venerable legacy and owner of Billion dollar brands, chose us to build a KPI driven Offshore Centre of Excellence that fulfilled a strategic need to build an extended team.
  • A globally leading technology provider for Product Data Management Solutions to the Retail industry established a multi-year engagement to develop an Extended Product Engineering capability from a low cost location as a strategic option


For More Information on Retail

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