Businesses need to plan, build and run mission-critical SAP applications round the clock. IT teams in these companies face challenges in successfully managing their SAP systems because of such constraints. SAP AMS Services help proactively monitor and maintain such mission-critical enterprise applications to ensure integrity and availability.
It’s great to start to think about what is a managed service? Because almost anything you can imagine can be part of a managed service, IT managed service for infrastructures, like caring and feeding networks, wishes, switches, and traffic security.
But, what does it mean to be a managed service for an application? A managed service for an application is all about adopting best practices. It’s like getting a roadmap, a strategy, covering all your skills that you need to operate successfully. Because when you invest, whether it’s a new implementation or whether it’s an upgrade, the idea is that I want this investment to pay off, provide me more functionality.
How do I do that of keeping the need on top of the application using the application? And in other ways, there’s new functionality coming out. How do I find out about that?
Managed services also cross over into add-ons. So it’s not just the application that you’re using as an ERP. It would be anything connected to that ERP. Your managed service might not be an expert in that piece. But they would facilitate like talking about other problems that couldn’t be solved within your application managed services provider.
The Two Sides Of Application Managed Services:
The application managed services have two sides – Proactive Services & Reactive Services.
First, let us talk about the latter. This is classically what we think about in support. For example, Incident Management – It’s reactive. I’m stuck. How do I do this? How fast will my issue get fixed? What about some service response times or SLA service level agreements. What if my integration is broken.
These are reactive services that are all included while feeding your applications.
On the proactive side, we’re taking a strategic head view and looking forward—such things as release or change management. Change management might involve new customizations, new functionality.
The other piece of proactive service is the governance or the operation all agreement. When you enter into application managed services, you’re making agreements with the provider of what services you want. So your system has a lot of bases to cover. Do you want some of those bases covered? Do you want all those bases to protect what you know? What does it look like? More complicated.
Also, within the application side, we do get into a bit of system administration and performance. It’s unavoidable as applications run slow. How do we go about that? This can be attributed to code or customizations or the way you have integrations set up.
In a performance problem, we start with the application. We see what the application is. Often, the resolution is in the application, and it’s not necessarily in your hardware or infrastructure but Cloud. So we do address that in an application.
Why SAP AMS?
Businesses need to plan, build, and run business-critical and mission-critical SAP applications run around the clock. IT teams in these companies have challenges in successfully managing their SAP systems. These challenges or issues could range from lack of internal IT staff availability to a lack of SAP functional and technical skills to address shifting business requirements to geographical coverage to increased agility demanded by business.
Companies want to work with SAP AMS services to focus their time on the core business activities and leave their complex IT applications in experts’ hands. SAP AMS Services help proactively monitor & maintain the mission’s health-critical SAP applications to ensure integrity and availability and be available when the need arises.
A recent IDG Global survey pointed out that 95 percent of all respondents indicated their current SAP systems are entirely or mostly meeting their business needs. They also said, maximizing their existing SAP investment was a critical or moderate factor while assessing their SAP roadmap. Additional SAP roadmap considerations ranged from risk reduction to innovation needs to avoidance of SAP lock-in
The most significant shift is that 85 percent of the businesses are either using or considering third-party support as a strategy to optimize their current SAP investments.
With the increasing complexities of managing SAP applications, an experienced SAP technology partner plays a critical role in ensuring successful SAP application management and support. Techwave is a certified SAP Gold Partner, authorized to deliver defined SAP application support processes supported by a dedicated SAP Center of Excellence with over 500 skilled technical and functional SAP resources.
Our support methodology is built focusing on customer collaboration and Techwave’s four AMS pillars of governance, process framework, innovation, and reliability. We are combining our methods with our long-standing relationship with SAP to guarantee successful SAP maintenance and support experience.
Techwave’s SAP AMS service excels at helping our customers achieve their business goals within defined budgets by leveraging a unique combination of business process knowledge with SAP functional and technical expertise deployed via a flexible and scalable on-demand, on-site, and off-site resource and delivery model. Click here to discover more about Techwave’s unique SAP AMS engagement model, guaranteed to deliver the best value for your SAP support budget.