To Bot or Not? The Rise of AI Chatbots in Business

Chatbots have now become part of the high-tech revolution. There are several aspects of chatbots you’ll need to understand before deciding if this is the best choice for your business.

What is a Chatbot?

A chatbot is a computer program designed to conduct conversation with a human. These interactions usually take place through the internet. Chatbots are increasingly sounding like humans with voice inflection and the ability to sound funny or thoughtful. 

What is AI?

Artificial Intelligence (AI) is intelligence demonstrated through machines. These machines are programmed to learn from experience and give answers based on their interactions with humans. Artificial intelligence can complete tasks such as playing chess with a human and managing self-driving cars.

What is an AI Chatbot?

Chatbots are a type of artificial intelligence. While chatbots have often been used for customer service, businesses are now using them in a variety of areas. As the technology behind artificial intelligence advances, chatbots are now doing everything from scheduling medical appointments to providing financial assistance.

Which Industries will Benefit with Chatbots?

The use of chatbooks is about to grow exponentially. Google recently demonstrated how a chatbot named Google Assistant made a hair appointment for a customer at a salon.  Amazon has even created “Alexa” that can help businesses manage conference calls and corporate meetings. Chatbots are now making transfers for customers in the banking industry, assisting guests in the hospitality industry by finding them hotel rooms through instant messaging, and even making matches through Foxsy, the romance bot.

Whatever industry you’re in, you need an experienced IT team to help you keep up with the latest technology. Techwave can provide your business with services including analytics, information management, cloud services, and EPM services. These are just a few services offered for industries such as banking, retail, and logistics. Contact Techwave to see how they can provide your business with cutting-edge IT solutions.