Challenges in the age of Financial Inclusion

Financial Inclusion is a cherished policy for us in India. Our economic policy has always been driven by an underlying intent of a sustainable and inclusive growth. There are structural challenges which have impeded the progress of financial inclusion. On the supply side, the absence of technology was a major impediment as it restricted the expansion of banking services to far-flung areas of the country comprising of 600 thousand plus villages.

Key Takeaways:

1. Key challenges facing global financial services organizations as consumers become more mobile Unique.
2. Cost effective delivery model for financial inclusion through CRM technology tools.
3. Manage end-to-end business process to onboard new customers for Financial Inclusion with seemless integration with Core Banking Solution.
4. How technologies like CRM and BPM can streamline experiences for bank staff and consumers ?

About the Speakers:

Matt Tharp is Chief Evangelist at bpm’online, a global leader in CRM and BPM technologies. A 3-time cofounder with over 12 years creating disruptive technology to improve CRM and customer engagement, Matt is focused on innovating the way brands optimize customer relationships and deliver great experiences.

Sundar Kasturirangan has 30+ years of experience in development and implementation of solutions for Banking and Financial Services Industry. He heads the CRM and Financial Services Practice in Techwave Consulting Inc.