Strategies to achieve a seamless customer experience in an Omni-Channel world


The trends for e-commerce in European market is moving upwards. According to research, the e-commerce online sales in 2017 is predicted at £240 bn,a staggering increase of 14% over 2016. With e-commerce coming in the forefront, the biggest issue is maintaining a similar experience across the multitude of channel interactions by the customer. Retailers today, strive to build a true Omni-channel presence that merges at-home, in-store and mobile commerce, enabling a seamless experience. While the transition is a rocky one, the future holds great promises. This live webinar would give you a clear insight of driving a seamless and integrated customer engagement strategy in an Omni-Channel world.

Key takeaways from the webinar would answer:

1. The necessity of Omni-Channel and Personalization in today's E-commerce world.
2. The consequences of not providing an omnichannel and personalized experience to customers.
3. Achieve the aspects in E-commerce and Digital Marketing offerings.
4. Engagement strategy and integrated E-commerce & Digital Marketing system
5. Techwave's expertise in the Digital practice with success stories from European market.


10th May, 2017


10.30 - 11.00AM CEST

About the Speaker:


Srinivas Kalyan brings in over eighteen years of experience in software industry with a strong track record of managing and delivering solutions to clients across the globe. He has been extensively involved in initiatives for translating business needs into solutions and managing every aspect of project life cycle.Prior to joining Techwave, Kalyan has worked with Infosys where he has implemented several large-scale multi-million-dollar programs. At Techwave, Kalyan is responsible for the growth of Digital practice.

His successful engagements with geographically diverse clients, on projects spanning Portal, Commerce, Content Management, Search implementation, serves as an asset for Techwave to bring about a giant leap in Digitalization initiatives for our clients.