eds
Platform
Reengineering for a Premium Healthcare Management Software Company
Client Summary
The client is a pioneer in healthcare management software, serving home- and community-based services for two decades. They’ve catered to over 70,000 individuals and 400+ organizations by streamlining administrative aspects of care through their proprietary agency management platform.
Industry
Healthcarex
Region
US
Revenue
< $100 Million
Key Challenges
Limited expansion potential, limited multi-user functionality, and lack of data consolidation.
Business Challenges
Despite the client’s proficiency in providing home and community services, they were encountering multiple challenges, including:
- Limited expansion potential of the legacy MS Access platform
- Inefficient and intricate data management processes hindering data consolidation
- Limited multi-user functionality
- Lack of extensive support constraining the client from expanding their operations beyond the mid-western region
Techwave’s Strategy and Solution
- Reengineering the client’s agency management platform into a cloud-native, highly scalable, and secure platform based on AWS architecture
- Employing a multi-tenant and microservice architecture, providing a responsive web-based interface that adheres to HIPAA compliance and optimizes task efficiency
- Optimizing individual tasks to seamlessly integrate into the ecosystem, emphasizing an accelerated time-to-market approach
- Offering comprehensive platform support for vital functionalities such as Medicare, 30 and 60-day assessments, and PPS functionalities
- Providing support to legacy and individual agencies using the Electronic Visit Verification (EVV) system, accessible via web and mobile platforms
- Enhancing EVV-Utilization, improving usability and clear usage details
Featured Technologies
Business Outcome
The client’s platform became more service-oriented, cloud-native yet portable, and highly resilient. It enhanced business potential and market reach and significantly reduced system maintenance, resulting in higher reliability and improved user experiences.
More than $46 Million worth of claims in 2022
Served 375+ agencies and organizations
235,000 timesheets operated within 12 months
Supported 60,000 clients and 90,000 caregivers, showcasing efficiency and scalability
Less than 3% denial rate, outperforming both the state government (18%) and the client’s legacy platform (7%)
About Techwave
Headquartered in Houston, TX, Techwave provides Global Technology and Engineering Services and Solutions to more than 600+ clients across 5 continents. Our expertise in Data & Analytics, Software Engineering, AI/ML, Cloud Engineering Services, and Strategic Sourcing provides the end-to-end digital capabilities that empower our clients to maximize the value realization from their digital investments. Our CMMI Level 5 and ISO 9001:2015 certifications demonstrate our ability to deliver excellence to all our clients.To learn more about Techwave, please visit www.techwave.net
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