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Global Packaging Firm Maximizes Business Efficiency with Techwave’s AMS
Summary
Techwave partnered with a diversified global agricultural, food manufacturing and food packaging enterprise to enhance operational communication and efficiency by leveraging our Shared Support Model. Our team provided comprehensive AMS Support for key ECC 6.0 modules and managed Basis and Security issues. Techwave’s experts navigated complex international landscapes to ensure seamless integration and effective support across the client’s diverse global operations.
Industry
Agricultural, Food Manufacturing, Food Packaging
Company Size
US $5+ Billion Revenue
Region
Global Presence
Key Challenge
Global Team Coordination, Multilingual Communication, Module-Specific Support
Business Challenges
- Global Team Coordination: Facilitating cohesive support across development centers and teams in 16 countries.
- Expertise in SAP AMS: Need for specialized SAP AMS service to achieve outcome-focused solutions.
- Language Barriers: Overcoming communication challenges in multi-lingual, diverse geographic locations.
- Module-Specific Support: Requirement for targeted support in Controlling, Procurement, and Banking modules.
Solutions
- Dedicated In-Hour Support: Providing responsive, ongoing support to teams, addressing immediate needs.
- Focused Module Support: Delivering extensive support in the Controlling module for critical financial periods, such as month-end and year-end closures.
- Enhancements and Roll-Out Assistance: Offering additional support for system enhancements, roll-outs, and new functionality.
- Process Automation Implementation: Implementing automation in procurement and banking processes, including efficient bank reconciliation systems.
Tech Stack
Business Outcomes
80% reduction in backlog tickets, streamlining support processes
Addressed issues raised by the client’s team with a 100% resolution rate within SLAs
Efficient Multilingual Coordination across multiple geographies, overcoming language barriers
Enabled client to complete their annual and monthly closing tasks more efficiently within the desired timeframe
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