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German Multinational client leverages Techwave’s AMS and Testing Automation Services to Drive Increased Operational Efficiencies
Summary
Our client, a prominent German multinational corporation operating in the personal-care products industry with revenue exceeding US$ 10 billion, encountered several challenges related to global ticket management, enhancement coordination, test automation, and ticket monitoring. Over the past decade, Techwave has been a trusted partner, providing managed services to address these challenges and drive operational excellence.
Industry
Manufacturing
Company Size
US$10 B Revenue
Region
Global Presence
Key Challenges
Global Ticket Management, Test Automation
Business Challenges
- Managing high-volume global ticket implementations and maintenance.
- Executing automation projects for comprehensive global rollout testing.
- Requiring extensive support for global ticket monitoring and management.
- Coordinating enhancements for both onsite and offshore teams.
Solutions
Techwave implemented a series of solutions tailored to the client’s specific needs:
- Established quality configuration with pharmaceutical FDA compliance standards and managed offshore execution of CIN (Country India Version) rollout.
- Executed WM rollouts for Indian Warehouses/Plants with full project management capabilities.
- Initiated offshore team setup to drive global expansion in key areas (MM, SD, FI, SRM, ABAP, BI/BW, PowerBI), while revolutionizing support functions with impactful Bluecore rollouts for SRM, ABAP (PLM), and MM.
- Established a core user organization with module-specific contacts and aligned action plans for business objectives.
Tech Stack
Business Outcomes
The implementation of Techwave’s solutions led to significant improvements in the client’s operations:
Seamless GDPR compliance adoption
Reduced solution implementation time by 45% through the use of a template-based approach.
Achieved 100% first-time right on enhancements in dispatcher role.
Consistently maintained 100% SLA adherence.
This case study illustrates how Techwave’s expertise in managed services and testing automation enabled our client to overcome complex operational challenges, achieve greater efficiencies, and drive business success.
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