ebs
Increasing Value Realization for a Global Tech Distributor with SAP AMS Services
Summary
A USA-based Global Tech Distributor couldn’t meet its desired expectations for its SAP AMS Services working with a tier 1 global consulting company. Techwave took over their rollout and ongoing SAP AMS services, helping them deploy resources that could support the existing business operations and the rollout of the expansive SAP blueprint to 65 countries that included SAP ECC, APO, Vistex, GTS Hyperion, BW & HANA, and RE-FX-IFRS16. Techwave’s AMS knowledge transition methodology enabled the complete transfer of support and rollouts from the previous service provider within six weeks.
Industry
Information Technology (IT)
Company Size
US $3 Billion Revenue
Region
USA
Key Challenges
Previous IT Partner not meeting expectations,
Support of existing business operations on SAP, Rollout of SAP to remaining 65 countries.
Business Challenges
- The current tier 1 consulting partner responsible for initial implementation and support wasn’t meeting the client’s expectations.
- Lack of a single AMS delivery model for support and ongoing rollouts.
- Maintaining a single instance of SAP to support global operations created complexity.
- Meeting local regulatory requirements and driving standard business processes across all operations.
Solutions
- Leveraging the SAP AMS factory delivery model to provide flexibility in establishing a core team.
- Using shared CoE capabilities to support and rollout the SAP blueprint to 65 countries.
Featured Technologies
Business Outcomes
Enabling the complete transfer from the previous provider within 6 weeks.
30%+ reduction in capital and operational expenditures because of the SAP AMS delivery model.
Rollout of remaining 65 countries within 24 months with minimal disruption to business operations.
Maximizing ROI of both capital and operational expenditures with core + flex factory delivery model.
Talk to our experts to simplify your business challenges