Achieving Business Excellence to
Go Above and Beyond Expectations

Quality Promise

As a company, we are focused to empower our 3Cs, namely, Clients, Colleagues and Communities. Business Excellence is a result of ensuring quality in all the three domains. We regularly educate our colleagues on latest developments in the industry and processes to deliver high-quality results to our clients and to maintain richer relationships with our community. Our processes include training, evaluation, and feedbacks to improve on a micro-level basis.

Our Quality Mission

We ensure business excellence through consistent and comprehensive policies and processes to maintain and increase the satisfaction of our clients, communities and colleagues.

Quality Objectives

To be at the top of the game with the best performance metrics in compliance with all the legal, regulatory, and contractual requirements.

To continue to satisfy and go beyond our customer’s need while ensuring a holistic environment for our colleagues and enriching relationships with our partners.

To continue upskilling the entire workforce to keep the organization up with the ever-evolving industry dynamics.

What does our Quality Head want to say?

In my opinion, Quality Culture shouldn’t prioritize timeliness over improvement. Timeliness is still important, of course, and for organizations providing Software Development Services, the speed of getting things to market is critical. Organizations should balance streamlining processes with enhancing overall product and service quality. At Techwave, through continuous improvement of our processes, we try to achieve the best mix of timelessness and improvement.

– Subba Rao Garapati

Head – Organization Compliance Group (OCG)

Our Certifications

Techwave’s quality management system (Quality Tree), Techwave PAL (Process Asset Library) , is based on experience and best practices in Software Development and Maintenance Services. Techwave PAL is fully digitized with features that enable traceability, version control, and communication, and easy search, as well as tool (OneWave) for internal quality audits and process-quality checks across Techwave.

The Techwave SharePoint portal (Quality Tree) has policies, procedures, templates, checklists, and guidelines that enable our associates to benchmark processes across all  sectors of our business service.

Refer to Quality Policy

Information Security Management System (ISMS) is a set of policies and procedures for systematically managing an organization’s sensitive data. The goal of an ISMS is to minimize risk and ensure business continuity by pro-actively limiting the impact of a security breach. An ISMS typically addresses employee behaviour and processes as well as data and technology. It can be targeted towards a particular type of data, such as customer data, or it can be implemented in a comprehensive way that becomes part of the Techwave’s culture.

Refer to Information Security Policy

Refer to ISMS Policy

Integrated management system policy ( ISO 14001: 2015 & ISO 45001:2018 ), the intended outcome of Integrated management System at Techwave includes:

a. Enhancement of Environmental, Occupational Health and Safety (OH&S) performance
b. Fulfilment of compliance obligations
c. Achievement of integrated management system objectives
d. Continual improvement of Environmental, OH&S performance

Refer to IMS Policy (ISO 14001, ISO 45001)

ITSM (IT service management) is a set of policies and procedures for systematically managing a Techwave process. ISO/IEC 20000 is the international ITSM (IT service management) standard. It enables IT departments to ensure that their ITSM processes are aligned with the business’s needs and international best practices.

The ISO 20000 standard, helps in how we deliver our managed services, measure service levels, and assess their performance. It is broadly aligned with and draws strongly on ITIL.

Refer to ITSM Policy

Techwave’s Information Security and Data Privacy Management Systems have been attested for SOC 2 Type 2.

The Service Organization Control (SOC) report represents an independent assessment of internal controls used to build trust and confidence with the recipients of such reports. Type 2 defines Testing and Reporting over the design and operating effectiveness of internal controls over a period. It defines criteria for managing customer data based on five Trust Service Principles:

  1. Security
  2. Availability
  3. Integrity
  4. Confidentiality
  5. Privacy

This reporting service may be used for the purpose of reporting suspected fraud or unethical behavior.

All employees, customers, or other interested parties who perceive or have evidence of any violation of ethical practices such as suspected fraud, unethical behavior of suppliers, services, business partners or any type of business relationship can notify Techwave HR.

The purpose of these channels is to exclusively receive reports of unethical behavior and suspected fraud securely, independently, and anonymously 24 hours a day, seven days a week. Techwave prohibits employees from engaging in any form of retaliation against anyone for raising concerns of suspected fraud or unethical behavior. Retaliation is prohibited under the Company’s Code of Business Ethics.

All calls/emails will be handled discreetly and confidentially.

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