Digital
Cloud Managed Services Support for a Bespoke E-commerce Company
Summary
The client is a bespoke e-commerce company that has been operating in the promotional products and branded merchandise sector for over 15 years. They focus on creating custom promotional gifts tailored to the unique needs of their clients. They emphasize the importance of brand creation, aiming to make brands knowable, likeable, and trustworthy through innovative product offerings.
Industry
E-Commerce
Revenue
<$100 Million
Region
USA
Key Challenges
Siloed inventory and operations data, gap in security layer, and absence of enterprise-wide reporting.
Business Challenges
- Gaps in harmonizing client’s content management data
- No visibility to client’s inventory and operations data
- Security recommendations were not future proof
- Lack of cost savings initiatives (Microsoft Azure)
- Insufficient error logging (identification and resolution) mechanism
- Siloed data and absence of reporting capabilities
Strategy & Solution
- Techwave provided a data and reporting strategy that is both cost efficient and aligned to their business needs.
- Robust security framework has been put in place (multi-factor authentication, password policies and threat management)
- Applying Microsoft Azure’s recommendations, best practices, proactively monitoring and enhancing the security of Office 365 and Azure environments
- Hub and spoke model to enable data requirements across all application systems—enhancing the e-commerce application layer
- End user management optimizations
- Ongoing cost efficiency initiatives
Business Outcomes
Enhanced sales and supply chain reporting, inventory visibility, precise operations and productivity tracking.
~$40,000 running cost saved in Azure by optimizing resources.
Minimizing the risk and protecting the organizational data by improving the security scores.
Improved productivity, better device management and cost efficiency by implementing InTunes.
Increased business agility, enhanced monitoring and diagnostics, improved performance and efficiency by enhancing the application layer.
WHY TECHWAVE?
Headquartered in Houston, TX, Techwave provides Global Technology and Engineering Services and Solutions to more than 600+ clients across 5 continents. Our expertise in Data & Analytics, Software Engineering, AI/ML, Cloud Engineering Services, and Strategic Sourcing provides the end-to-end digital capabilities that empower our clients to maximize the value realization from their digital investments. Our CMMI Level 5 and ISO 9001:2015 certifications demonstrate our ability to deliver excellence to all our clients.To learn more about Techwave, please visit www.techwave.net
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