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Leveraging Techwave’s AMS Capabilities for Leading Real Estate Company
Summary
Established in 1985, the client focuses on affordable housing and societal improvement. After success in India, the client launched in Houston, Texas, in 2017, expanding into the U.S.
Techwave has been the client’s strategic technology partner since June 2022, providing S/4 HANA – 2020 support. The client’s SAP landscape includes FI, MM, SD, PS, PP, BASIS, Power Apps, and 3rd Party integrations with PI & PO, АВАР.
Industry
Real Estate
Company Size
US $8M+ Revenue
Region
India and US
Key Challenges
Enhancements, Real-time Insights, Data
Accessibility and Transparency
Business Challenges
- Absence of real-time insights and precise financial data increases the risk of errors and discrepancies in financial reporting
- Communication and collaboration issues across 20+ construction sites result in delays and inefficiencies in project management
- C-level executives struggle to comprehend company operations comprehensively due to a lack of unified overview, affecting strategic decision-making and planning
- On-site support is needed in addition to regular off-site activities to promptly address issues, potentially avoiding disruptions in business operations
- Client’s DMS system was down and there was no KT or documentation in place to identify the root cause.
Solutions
- Enhanced System Support: Enhanced system stability with proactive on-site and off-site AMS support for improved data quality and accuracy.
- Access and Security Management: Implemented controlled access, security, and automated deployment for FIORI apps, ensuring a user-friendly experience aligned with client-specific requirements.
- Operations and Deployment: Provided comprehensive AMS support, health checks, monitoring, and successful creation of new clients and roles for display access and FIORI apps in production.
- Configuration and Rollouts: Configured and deployed various FIORI apps, including transactional, analytical, T-codes, along with setting up workflow, SES, and new plant rollouts.
- Data Management and Documentation: Performed vendor master data realignment, provided documentation, and ongoing activities for BCM, bank integration, DMS, PM, CO, PS, and SD module improvements to meet future business requirements.
tech stack
Business Outcomes
Ensured reliability by consistently meeting 100% service level agreements (SLAs)
Boosted system efficiency and minimizes disruptions by decreasing the average monthly recurring issues by 40-50% in last 6 months
Number of customer calls, issues from End users reduced by more than 40% after process being stabilized
Cultivated a productive environment by eliminating user pain points and enhancing understanding for an improved user experience
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