Telecom

Nyshitha Thota, Manager – BU Content Customer Retention through CX in Telecom: If the telecom industry were a rom-com, it would be one heck of a triangle love story. In one corner, the existing customers are rooting for their provider, hoping for a sign of appreciation and consistency in service. But in the opposite corner,

Nyshitha Thota, Manager – BU Content Eliminating Digital Dead-ends in Telecom Gone are the days when we used to roll our eyes while an IVR message chimed, “Stay on the line. Your call is important to us.” Fast forward to the present, and it seems ironic that many customers now avoid making that call altogether.