SAP CX Services
DELIVER EXCEPTIOnAL UNIFIED DIGITAL CUSTOMER EXPERIENCE IN your ENTERPRISE
Create a single view of your customers with SAP CX
The move to digital commerce, online sales and marketing has been the most significant disruptor to the Business to Customer (B2C) retail sector in the last 20 years. Accelerated by the Covid pandemic, It is transforming the nature of Business to Business (B2B) sales across every industry.
In an increasingly more competitive digital world, excellence in customer experience and throughout the e-commerce process is critical to success. Customers demand personalized service and expect companies to provide a joined-up experience across all touch-points.
As an SAP Gold Partner with years of experience delivering and supporting businesses around the world to implement and leverage success from SAP products, and as a leading systems integrator, Techwave can enable you to create outstanding customer experiences through SAP CX, the leading enterprise Digital Commerce & Customer Relationship Solution.
ENTERPRISE COMMERCE AND CUSTOMER EXPERIENCE
SAP CX consists of 5 integrated products hosted by SAP in the Cloud that together provide a full suite of features and components that deliver a 360-degree customer experience.This enables businesses to connect and sell to customers, drive revenue growth online, deliver exceptional & personalized customer service, & monitor & improve marketing and sales performance. Techwave supports you in selecting and implementing the products that best fit your business, ensuring maximum value and rapid delivery.
SAP COMMERCE CLOUD
Formerly known as SAP Hybris, CX Commerce Cloud delivers digital platforms and omnichannel customer access to a personalised, enterprise-grade e-commerce experience with end-to-end commerce processes, order management and integration to back-office systems.
SAP CUSTOMER DATA CLOUD
Customer Data Cloud enables organizations to capture, store and manage sensitive customer data and identity information across systems and access channels. It provides GDPR compliance for businesses; allowing customers to access and control their data.
SAP MARKETING CLOUD
Empowers marketers to successfully generate demand, increase lead conversions, and drive sales. Perform audience targeting and segmentation and measure the effectiveness of marketing activities and customer acquisition,retention across multiple marketing channels.
SAP SALES CLOUD
With Sales Cloud,organizations gain advanced tools for data collection and sales performance reporting, supported by AI-driven sales forecasting and customer behaviour analysis, enhancing the sales process for customers and employees, and driving intelligent sales strategy throughout the business.
SAP SERVICE CLOUD
Service Cloud enables businesses to integrate the customer service and support experience from front office contacts to back-office processes, bridging the gaps across contact channels including social media, chat and telephony.It creats a truly joined up experience and a single view of the customer.
- e-Commerce strategy
- Brand & UX/UI Design
- Solution architecture
- GDPR & PCI Compliance
- Headless Omnichannel Commerce
- Rapid development via pre-build industry Accelerators
- Back-office systems integration
- Maintenance & Support Services
- Feature Enhancements
- Cloud & DevOps Services
- Security & Performance Management
- SAP Hybris/Commerce Version upgrades
- Cloud migrations (CCV2)
- SAP Commerce to CX migrations
- On-premise Infrastructure upgrades
Investing in, and implementing, Enterprise software platforms such as SAP CX represents a significant business decision for an organization. Recognition of the need to balance the ongoing Total Cost of Ownership of these platforms is crucial to their success. That means accounting for the need to upgrade, patch and maintain the security and reliability of software.
Read Techwave’s CX Practice insights on deciding between different upgrade strategies and how each one sets out the roadmap for ongoing investment, helps balance risk against cost, and builds into the expected TCO and ROI required.
As transacting online for business-to-business product sales becomes the norm, so has the demand for B2B online stores to offer the same seamless customer experience that successful consumer-facing B2C platforms provide. Business customers increasingly expect the same experience that individual consumers enjoy online.
Read Techwave’s CX Practice take on why personalized service, ease of use, rich engaging content, and a smooth end to end service are becoming some of the most important considerations in creating a successful digital commerce business.
HOW WILL DEPLOYING TO SAP COMMERCE CLOUD TRANSFORM YOUR DIGITAL BUSINESS
Running SAP CX/Hybris on-premise typically involves considerable overhead & cost in the deployment, maintenance and management of the underpinning infrastructure and environments required to create and sustain a high-availability, secure and reliable commerce experience. The future of SAP CX is SAP Commerce Cloud.
Read Techwave’s take on the benefits of SAP Commerce Cloud, why you should get ready to move, and steps to take to ensure you are ready to leverage SAP CX and transform your digital commerce business.
SAP Customer Experience Solutions
Let Techwave help you to maximize your SAP CX investment.