Investing in, and implementing, Enterprise software platforms such as SAP CX represents a significant business decision for an organisation. Software licenses, implementation and development costs, and building the infrastructure and systems integration required can be a substantial capital investment. But this is not the end of the story, and organisations need to recognise and balance
Successful digital commerce requires great Customer Experience (CX), regardless of the type of customer. Business customers are increasingly expecting the same experiences that they enjoy as consumers online, and Businesses that offer outstanding B2B digital Customer Experiences consistently outdo and outperform their competitors The last few years have seen an exponential growth in digital
When talking to our clients and customers at Techwave we hear consistent messages and themes developing around the deployment and management of SAP Hybrid and SAP CX as an enterprise commerce solution. Maintaining an up-to-date platform and keeping up with the newest releases; keeping the platform always up and always available; scaling and maintaining the